{"id":6102,"date":"2025-05-02T15:48:39","date_gmt":"2025-05-02T15:48:39","guid":{"rendered":"https:\/\/kapuatours.cl\/politiques-de-retour-et-de-remboursement\/"},"modified":"2026-04-04T21:16:22","modified_gmt":"2026-04-04T21:16:22","slug":"politiques-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/kapuatours.cl\/fr\/politiques-de-retour-et-de-remboursement\/","title":{"rendered":"Politiques de retour et de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6102\" class=\"elementor elementor-6102 elementor-5698\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-234462f e-flex e-con-boxed e-con e-parent\" data-id=\"234462f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17dfbe2 elementor-widget elementor-widget-heading\" data-id=\"17dfbe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">NOS POLITIQUES<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afcde13 elementor-widget elementor-widget-heading\" data-id=\"afcde13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique d'annulation Kapua Tours &amp; Experience<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae573e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4ae573e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/toureasterisland.in\/contacto\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d470e6c e-flex e-con-boxed e-con e-parent\" data-id=\"d470e6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e799b4 elementor-widget elementor-widget-text-editor\" data-id=\"8e799b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Annulation par le client :<\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les annulations effectu\u00e9es plus de 48 heures avant la date de la visite seront int\u00e9gralement rembours\u00e9es.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les annulations effectu\u00e9es moins de 48 heures \u00e0 l&rsquo;avance ne seront pas rembours\u00e9es et 100 % du co\u00fbt de la visite seront factur\u00e9s.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les annulations pour cause de force majeure, d&rsquo;erreur du passager ou si le client n&rsquo;aime pas le voyage ne sont pas accept\u00e9es.<\/span><\/li><\/ol><p><b>Changements de date :<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La possibilit\u00e9 de modifier la date du voyage sera toujours offerte, sous r\u00e9serve de disponibilit\u00e9.<\/span><\/li><\/ol><h2>Politique de remboursement<\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aucun remboursement ne sera effectu\u00e9 si le client n&rsquo;est pas satisfait de la visite ou si le guide est en retard de 30 minutes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les remboursements ne sont pas accept\u00e9s en cas de conditions m\u00e9t\u00e9orologiques d\u00e9favorables ou de fermeture du parc national ou d&rsquo;autres zones pendant le voyage.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">En cas de mauvais temps, l&rsquo;excursion sera report\u00e9e, sauf si le client quitte l&rsquo;\u00eele le jour m\u00eame ou le lendemain.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si le voyage est annul\u00e9 par Tahai Loft, le client sera rembours\u00e9 le jour m\u00eame, soit par virement bancaire si nous avons les d\u00e9tails, soit directement \u00e0 notre bureau.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NOS POLITIQUES Politique d&rsquo;annulation Kapua Tours &amp; Experience Contact Annulation par le client : Les annulations effectu\u00e9es plus de 48 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-6102","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/pages\/6102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/comments?post=6102"}],"version-history":[{"count":2,"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/pages\/6102\/revisions"}],"predecessor-version":[{"id":6303,"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/pages\/6102\/revisions\/6303"}],"wp:attachment":[{"href":"https:\/\/kapuatours.cl\/fr\/wp-json\/wp\/v2\/media?parent=6102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}